Refund Policy

Understanding Our Refund Policy

    •    We are unable to offer refunds, returns, or exchanges. All sales are final.
    •    Please carefully review your order before submitting it to ensure that all items and quantities are correct.
    •    GB NANI BEAUTY reserves the right to refuse all returns, reshipments, and refunds at our discretion.

Please note that our refund policy applies to all items, including international orders. We are not responsible for any customs fees, taxes, or clearance charges that may be imposed by the destination country.

Damages and Issues
Please inspect your order upon reception and contact us :

within 48 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please provide us with your order number and multiple photos of the damaged product/s.
If you have any questions or concerns about our refund policy, please contact us and we will be happy to assist you.

Thank you!

What Our Refund Policy Covers

Our Refund Policy is designed to provide clarity and assurance to our customers. It covers a wide range of circumstances, allowing you to return products under specific conditions. This ensures that you have the flexibility to seek refunds when necessary. Whether the product is defective or not as described, we want you to feel secure in your purchases. So, if something doesn’t meet your expectations, you can easily understand your options.

How to Request a Refund

Requesting a refund is straightforward and user-friendly. To initiate the process, first, you should gather your order details. This will help us assist you better. Then, fill out our online refund request form, ensuring you provide all necessary information. Our customer service team will review your request promptly and guide you through the next steps. Because we prioritize your satisfaction, our goal is to make the process hassle-free and efficient.

Refund Processing Time

Once we approve your refund request, the processing time is usually quick. Typically, you can expect your refund to be processed within 5-10 business days. However, this may vary based on your bank or payment method. We strive to ensure your funds are returned as quickly as possible. So, you can have peace of mind knowing that your request will be handled efficiently and transparently.